Damage and Defect Policy

Upon delivery of furniture items to customers, it is imperative for our business to ensure that each piece is thoroughly inspected for any damages or defects. Customer is responsible for conducting an inspection to identify any issues that may have occurred during transportation or handling.

If any damages or defects are found during the delivery inspection, customers must promptly notify our customer service team. They should report any issues within 48 hours of receiving the furniture. Claims submitted after this timeframe will not be accepted. If damage is observed, customers should accept delivery but indicate "damaged upon arrival" when signing off with the carrier. In cases where an item or part is structurally damaged and unusable, customers should refuse delivery of that specific damaged item or part only. Refusal of undamaged items or parts will result in the customer bearing redelivery costs, including storage fees. VRX will not cover costs for damaged or defective items if negligence on the part of the customer led to the damage or defect.

Upon receiving a report of damages or defects, our company will promptly take action to resolve the issue. Depending on the severity, potential solutions may involve:

Organizing repair services to rectify damaged or defective components.

Offering replacement parts or items for those irreparably damaged.

It is important for customers to cooperate with our business in the resolution process. This may involve providing detailed descriptions or photographic evidence of the damages or defects, as well as facilitating access to the furniture for inspection or repair purposes.

Our business may offer warranty coverage on certain furniture items to provide additional protection against damages or defects. Customers should review the terms and conditions of the warranty to understand their rights and responsibilities in the event of an issue.